Privacy Policy
Last updated: April 4, 2026
ClaimRestored ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered insurance claim analysis platform.
What Data We Collect
Personal Information (PII)
- •Name, email address, phone number
- •Mailing address and county of residence
- •Age and language preference
Insurance Claim Information
- •Loss date, damage type, hurricane event information
- •Insurance carrier name, policy type, and coverage details
- •Dwelling coverage amounts and deductibles
- •Carrier estimates and your damage estimates
Visual Inventory (Photos)
- •Damage photographs with metadata (timestamps, location)
- •AI analysis results of damage photos
Usage Analytics
- •Pages visited, time spent on each page
- •Device type, browser, operating system, IP address
- •How you interact with our platform (clicks, scrolls, form submissions)
How We Store Your Data
Encryption & Security
- •At Rest: All personal data is encrypted using AES-256 encryption in our database
- •In Transit: All data transmitted over the internet uses TLS/SSL encryption (HTTPS)
- •Access Control: Only authorized ClaimRestored staff and your assigned agents can access your data
ClaimRestored uses industry-standard security practices and regularly audits our infrastructure for vulnerabilities.
Who Has Access to Your Data
Internal Access
Your data is only accessible to:
- •Your assigned ClaimRestored AI agent team and public adjuster representatives
- •ClaimRestored employees with a legitimate business need (customer support, legal compliance)
- •Authorized security and compliance auditors
No Third-Party Sharing
We DO NOT share, sell, or disclose your personal information to third parties without your explicit written consent, except as required by law (e.g., subpoena, court order).
Data Retention
We retain your claim data for 7 years from your claim submission date, in accordance with Florida insurance regulations and statute of limitations requirements.
After 7 years:
- •Your claim file is securely archived or deleted
- •Personal identifiers are removed
- •Aggregated, anonymized data may be retained for research purposes
Your Privacy Rights
Right to Access (CCPA/GDPR)
You have the right to request a copy of all personal information we have collected about you. Use the "Download My Data" button in your account settings to export your information.
Right to Correction
If any of your personal information is inaccurate, you can update it directly in your account settings or contact us for assistance.
Right to Deletion (Right to be Forgotten)
You may request deletion of your account and associated data. Upon request, we will:
- •Anonymize your personal identifiers
- •Preserve claim records in anonymized form for regulatory compliance
- •Process your request within 30 days
Right to Data Portability
You can download a portable copy of your data (claim information, documents, analysis results) in a standard format to provide to another service provider.
Right to Opt-Out of Marketing
You can opt-out of marketing emails and promotional communications at any time by clicking the "Unsubscribe" link in any email or updating your preferences in your account settings.
How to Request Data Deletion
To request deletion of your account and personal data:
- 1.Log into your ClaimRestored account and go to Settings → Privacy
- 2.Click "Delete My Account"
- 3.Review the confirmation message and confirm deletion
- 4.We will process your request within 30 days
You will receive a confirmation email when your deletion request has been processed.
Breach Notification Commitment
Our notification will include:
- •Description of what data was compromised
- •Steps you should take to protect yourself
- •Our contact information and next steps
For security breach notices, visit Security Notices.
Questions About Your Privacy?
If you have questions, concerns, or requests regarding this Privacy Policy, please contact our Privacy Team:
Email: privacy@lossintel.com
Support: support@claimrestored.com
Response Time: We aim to respond to all privacy inquiries within 10 business days
Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on this page and updating the "Last Updated" date at the top.
Your continued use of the platform after updates constitutes your acceptance of the updated Privacy Policy.